Shipping & Returns

SHIPPING INFORMATION

Shipping Rates

  • Canada Orders: Flat rate shipping is $10Delivery time is 2-4 business days.
  • US OrdersFlat rate shipping is $15. Delivery time is 2-8 business days.

- Free shipping available for orders above $50 in Canada and the US.
- Orders will be packaged and shipped out within two business days.
- US customers are responsible for custom duties and taxes as we have no control over these fees.


RETURNS

In an effort to ensure that you’re completely satisfied with your order, we will accept returns of any unopened, undamaged products within 14 days of receipt for a full refund (not including shipping costs). Return shipping costs are the responsibility of the customer.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To start a return process please email hello@jo-ah.com

We want our customers to enjoy shopping with us so if there are any issues with your products or shopping experience, please let us know and we will do our best to help.