We currently accept the following payment methods: Visa, Mastercard, Solo, Maestro, Visa Debit, Visa Electron, American Express and PayPal. We trade in GBP (£) and USD ($).

Your currency will be selected based on your shipping address.

At JOAH we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.

For more information, please see our Privary policy for further information.

There is a limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact via customerserive@jo-ah.com

For made-to-order items, you may cancel up to 48 hours after placing your order. After this, we will deduct a 50% cancellation fee from your refund amount.

For our UK and EU customers, please note that your statutory right to cancel under The Consumer Contracts Regulations 2013 is not affected - please see our terms and conditions for more information.

We are unable to take further payment for additional items after your order has been placed. If there is an additional item you wish to purchase, you will need to place another order.

If you would like to remove an item from your order, please contact us at customerservice@jo-ah.com right away, as we only have a limited window to make amendments to your order

Please ensure that your address and contact details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact customerservice@jo-ah.com right away and they will do their best to assist you.

We aim to dispatch your order quickly, which means that there is a only small window where your order details can be changed.

After placing your order, we will send you an order confirmation email - this may take up to an hour to arrive.

If you have not received your order confirmation email, please check your Junk email folder, or please contact customerservice@jo-ah.com for further assistance.

You can also view your Order History under the 'My Account' section in your profile

Our delivery options vary by region - please see our delivery page for our domestic and international delivery costs and timeframes.

Our delivery services vary depending on where you're based.

For more information on what options are available to you, please take a look at our dedicated delivery and returns page.

We'll send you a dispatch confirmation email once your order is on its way.

If you have ordered small items (textiles, table lamps, tableware, and accessories), you will receive a link to track your JOAH order. You can also check your tracking number on the carrier's site directly:

For UK orders shipped with DPD, clickhere.

For orders to Europe and the rest of the world, shipped with DHL, clickhere.

For large item orders (armchairs, lighting, beds, rugs, and sofas) shipped with Duo or The British Shop, you will not receive a tracking number, but you will get a dispatch confirmation email once your order is on its way.

For customers in the UK mainland, Duo will be in touch within five working days of this email to schedule your delivery date.

For our customers based outside of the UK mainland, you will be contacted by The British Shop once your order reaches your local depot, so our contact times will vary depending on your delivery address.

For orders shipped within the UK, DPD will not require a signature for delivery and may leave your parcel in a safe place if deemed appropriate.

Once you receive your tracking number, you will be able to amend your delivery preferences with DPD directly, either online or via the MyDPD app.

For orders shipped outside of the UK, DHL will require a signature for delivery. Once you receive your tracking number, you will be able to amend your delivery preferences with DHL online.

For all large item orders, our shipping partners will require a signature upon delivery.

UK orders are shipped with DPD and delivered Monday to Friday, 8am to 6pm.

DPD will make one attempt to deliver to your chosen address, after which your order will be taken to a neighbour or a local Pickup parcelshop. You will have seven days to collect your order before it is returned to us.

EU and international orders are shipped with DHL and delivered Monday to Friday, 9am to 5.30pm. DHL will make three attempts to deliver your order. After the third attempt, your order will be returned to us.

For large item orders, shipped with Duo or The British Shop, you will not receive a tracking number, but you will gete a dispatch confirmation email once your order is on its way. For customers in the UK mainland, Duo will be in touch within five working days of this email to schedule your delivery date.

For our customers based outside of the UK mainland, you will be contacted by The British Shop once your order reaches your local depot, so our contact times will vary depending on your delivery address.

Our large item shipping partners will return your parcel to us if the address is incorrect, incomplete or there have been three failed contact or delivery attempts.

Please ensure that your address and contact details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact customerservice@jo-ah.com right away and they will do their best to assist you.

If we are unable to deliver your parcel, it will be returned to our warehouse. We will process your order as a return and issue you with a full refund.

Please note, we are unable to re-ship packages that are returned to us as undeliverable.

Please note: we ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact customerservice@jo-ah.com

We can attempt to change your delivery address up to the point of dispatch. Please note that this may not always be possible due to the speed at which some orders are shipped.

Please contact customerservice@jo-ah.com with your order details as soon as possible to get your order updated.

If your order is in transit, you can update your delivery address with the courier directly. Please note, this may impact your delivery date.

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact deliveryandreturns@jo-ah.com. Please note, we're unable to process exchanges.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.

For more information on how to return an item, please see our delivery and returns page.

Your return options vary depending on where you're based.

For more information on what options are available to you, please take a look at our dedicated delivery and returns page.

Please keep hold of your proof of postage receipt, so you can ensure that your return reaches us successfully.

You will receive email confirmation once your return has been received and your refund completed.

We aim to process your return within seven working days of receipt into our warehouse.

Your refund will be made via your original method of payment. It may take five to 10 working days for the funds to be reflected in your account.

Please note: returns are not processed over the weekend or public holidays.

The Consumer Contracts Regulations 2013 are in place to protect your rights. You have up to 14 days from the date you receive your order to cancel it.

Contact customerservice@jo-ah.com with your name and order number, and we can advise you on the next steps.

For further details on how to cancel your order and return an item to us, in accordance with the Consumer Contracts Regulations 2013, please see our terms & conditions.

If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our customerservice@jo-ah.com directly.

Where possible, please also take clear photos to reflect the issue, so that we can resolve your query as efficiently as possible.